Frequently Asked Questions

What is "Cold Cases"?

" Cold Cases " is an investigation game where you and your friends take on the role of detectives tasked with solving old crimes that have gone unsolved.

These cold cases were shelved due to lack of evidence, but now, with new clues emerging, it's up to you to reopen the investigation and uncover the truth.

You'll be given a folder that includes testimonies, emails, sealed clues, autopsies, crime scene photos, and more. Throughout the game, you'll have to gather information, decipher codes, and analyze evidence.

The aim is to determine who committed the crime and what the motive was .

But be careful: not all clues are clear, and some details can be misleading. Cooperation between detectives is essential, but in the end, only the first one to solve the case will be considered the true master of the investigation 🕵️‍♂️

How are cases resolved?

  1. Explore the available documents and examine each clue carefully, this process is essential to uncover what really happened. You will have at your disposal photographs, objects from the crime scene and hidden messages.
  2. Throughout your investigation you will have some envelopes with objectives to fulfill and more evidence.
  3. With the clues gathered and the conclusions formed, it's time to put it all together and identify the culprit 🕵️‍♂️

How long will it take for my case to be delivered?

On average, deliveries take 48 hours from the moment of dispatch, but depending on the time of year and delays in the carrier, this period may be extended.

Customizable cases may take up to 10 business days.

How much does shipping cost?

All our shipments are made exclusively to Portugal.

  • Mainland Portugal: Shipping is free for all orders.
  • Islands (Azores and Madeira): We apply a fee of 3 euros.

All cases are prepared and shipped within 12 to 48 hours on business days after payment confirmation.

How long does it take to resolve?

The time may vary depending on the number of detectives solving the case, but on average, it should take you 2 hours.

How many people can play?

Our cases are perfect for playing with your family, friends or partner. For a better experience, we recommend playing with up to 6 people.

What is the difficulty level?

We currently only have the " Mystery on Board " case, which has an average level of resolution.

In the future, we will have cases of different difficulty levels, so you can test your detective skills further.

If you're having trouble solving the case, we have clues and additional information that will lead you to the culprit.

Can I customize my case? How?

Of course, just choose the "Custom Suspects" option instead of "Original".

This option allows you to choose who the victim is and also the 6 suspects, which can be you, your family, friends or whoever you want!

Can I play more than once?

Each case has a unique solution. Of course, you can revisit it and play it again, but the best experience is the first time you solve it.

But don't be discouraged! We'll soon have more "deadly" cases!

How do I know if I got it right?

In the case folder there is an envelope called "Solution" that you should only open at the end of your investigation when you are sure who committed the crime. Inside this envelope you will find a QR code with audio testimonies, which will bring the truth to light.

Ready detective?